Any individual or legal entity, visitor or registered to access or use the Assistance RENATER site or any information published on the site, agrees to be bound by the terms of the General Conditions of Use provided by this agreement.
Any access and/or use of the Assistance RENATER site implies acceptance and compliance with all the terms of these General Conditions of Use and their unconditional acceptance.
They therefore constitute a contract between GIP RENATER and the User.

In the event that the User does not wish to accept all or part of these general conditions, they are asked to waive any use of the Service.

Pursuant to Article 6 of Law n°2004-575 of 21 June 2004 on confidence in the digital economy, it is specified:

« The publisher »
The Assistance RENATER Site is published by GIP RENATER, public interest grouping for National Telecommunication Network for Technology, Education and Research.
Phone : +33 1 53 94 20 30

« The Director of Publication »
The Director of Publication is Boris Dintrans, Chief Executive Officer.

« The hosting company »
The Site is hosted by GIP RENATER whose head office is located at 23-25 rue Daviel 75013 PARIS,
Phone: +33 1 53 94 20 30

General Conditions of Use (“GCU”) : refers to these conditions of use of the https://assistance.renater.fr website
Establishment: refers to the establishment to which the Users of the Service are attached
Services: refers to all the Services provided by GIP RENATER and its partners, accessible through the Site. Site: refers to the Assistance RENATER address or any other URL address User: refers to any individual or legal entity who visits one or more pages of the Assistance RENATER site, a space to which access is reserved for the User on the Site, on the basis of a username and a confidential password allowing them to access certain Services

Assistance RENATER is a service allowing the user to make requests for assistance using forms.

All costs relating to access to the Site, whether hardware, software or internet access costs, are the sole responsibility of the User. They are solely responsible for the proper functioning of their computer equipment as well as their access to the Internet.
GIP RENATER implements all reasonable means at its disposal to ensure quality access to the Site, but is under no obligation to do so.
GIP RENATER cannot, moreover, be held responsible for any network or server malfunction or any other event beyond reasonable control, which would prevent or degrade access to the Site.
GIP RENATER reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of the Site, in order to ensure its maintenance, or for any other reason, without the interruption giving right to any obligation or compensation.

Registration and access to the Site's services are reserved for persons working for the Establishment or who are duly registered with the Establishment.
When registering, the User must provide accurate and up-to-date information. The User must regularly check the accuracy of their data.
GIP RENATER reserves in any case the possibility to refuse a request for registration to the Services in case of non-compliance by the User with the provisions of these General Conditions of Use.

The duly registered user may at any time request their Institution to unsubscribe.
Any unsubscription from the Site will take effect immediately.

All the elements appearing on the Assistance RENATER Site are protected by French legislation on copyright and trademark law.
All elements of the Site, trademarks, logos, drawings, graphics, graphic charters, icons, texts, applications, scripts, functionality, as well as their selection or combination appearing at the address https://assistance.renater.fr or on the associated sub-domains, are the exclusive property of GIP RENATER.

Access to the Site does not entail any assignment of the aforementioned rights. The rights to use the Site are only granted in digital form for the purpose of viewing the pages consulted, on a personal, non-transferable and non-exclusive basis.

The User is prohibited from copying, reproducing, modifying, distributing, displaying or selling, by any process or form whatsoever, in whole or in part, any element of the site or relating to it, by any process whatsoever, and for any other purpose, including commercial purposes, without the prior written authorisation of GIP RENATER.

In case of illegal or unauthorised use of the Site, GIP RENATER reserves the right to take any appropriate measure it deems necessary and, if necessary, to take any appropriate legal action, and/or to report the infringement to the judicial and police authorities.

GIP RENATER is committed to protecting the privacy of its Users in compliance with the regulations in force and in particular with the French Data Protection Act No. 78-17 of January 6, 1978 as amended and with Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and to the free circulation of such data.

Within the framework of the operation of the Site https://assistance.renater.fr, GIP RENATER, acting as a subcontractor, collects data concerning you.
This data is processed in accordance with the purposes for which it is collected, some information being mandatory (indicated by “mandatory” mention in the collection forms) and others optional.
This data is exclusively intended for GIP RENATER and its subcontractors.

This data is processed in accordance with the purposes for which it was collected, namely:

• Create assistance requests on the GIP RENATER services support platform.
• Create requests for assistance on the NOC (Network operations center) platform.

In accordance with Law No. 78-17 of January 6, 1978 as amended and with Regulation (EU) 2016/679 on the protection of personal data, you have the following rights regarding your data: right of access, right of rectification, right of deletion (right to be forgotten), right of opposition, right to limit processing, right of portability. You can also define instructions for the storage, deletion and disclosure of your personal data after your death.
For reasons relating to your particular situation, you may object to the processing of data concerning you.
To exercise your rights, please send your request letter to your Establishment.
We advise you to send this request in acknowledgement of receipt mode. Subject to failure to comply with the above provisions, you have the right to file a claim with the French Data Protection Agency, the CNIL.

GIP RENATER undertakes to keep your personal data in a secure environment for the time necessary to achieve the purposes for which it was collected or for the minimum retention period provided for by the applicable legislation in particular in civil and commercial matters.
Some personal data may be kept by GIP RENATER for longer periods of time exclusively for archival purposes, in the public interest, for scientific or historical research or for statistical purposes.

Taking into account the evolution of technology, the costs of implementation, the nature of the data to be protected and the risks to the rights and freedoms of individuals, GIP RENATER implements all appropriate technical and organisational measures to guarantee the confidentiality of the personal data collected and processed and to ensure a level of security appropriate to the risk.

If GIP RENATER entrusts data processing activities to subcontractors, they will be chosen in particular for sufficient guarantees as to the implementation of appropriate technical and organisational measures, in particular in terms of reliability and security measures.
Moreover, GIP RENATER reserves the right to transmit your personal data in order to meet its legal obligations, and in particular if it is forced to do so by judicial requisition.

The following cookies are collected when you browse the Assistance RENATER website:

• Identity federation cookie
• Language cookie
• Timezone cookie
• Session cookie

Refuse cookies If your browser allows it, you can prevent cookies from being saved by configuring your browser settings, as indicated below:

Internet Explorer:

• Click the Tools button, then click Internet Options.
• On the General tab, under Browsing History, click Settings.
• Click the Show Files button.
• Click on the “Name” column header to sort all files alphabetically, then scroll through the list until you see files beginning with the prefix “Cookie”.
• Select all or only the cookies with the name “GIP RENATER” and delete them
• Double click on ok

Firefox:

• Click on the Tools button and then on Options
• Choose Privacy and select Show Cookies
• Check Cookies and click Clear Now.

Google Chrome 4, Google Chrome 8 and above:

• Choose from the Tool menu, then Option.
• Click on the Advanced Options tab.
• Locate the Content Settings field.
• Check Prohibit all sites from storing data.

Safari:

• Choose the Safari menu, then Preferences in the Edit menu.
• Click on the Security tab and select the desired level of privacy.

Netscape Navigator 9.0:

• Select the Tools menu, then Option.
• Click on the Privacy tab.
• Uncheck Accept cookies from sites.

For Opera:

• Select Menu, then Settings.
• Click on the Preferences tab.
• Select Advanced, then Cookies.
• Check Never accept cookies again.
• Check Delete new cookies when leaving Opera and click OK.

Where appropriate, the User is informed that access to certain services and sections of the Site may, in this case, be altered or even impossible.

GIP RENATER cannot be held responsible for the accuracy and relevance of information put online by the User.
Access by the User to their account requires the use of a Username and a password. The password is personal and confidential.
The User undertakes to keep their password secret and not to disclose it in any form whatsoever.
The use of the User's Identifier and Password over the Internet is at the User's own risk.
It is up to the User to take all necessary measures to protect their own data against any infringement. The hypertext links present on the Site and referring to a third party website cannot engage the responsibility of GIP RENATER.
GIP RENATER does not exercise any control and has no control over the content of any third party site, you access it under your own responsibility.
GIP RENATER can in no way be held responsible for the content as well as the products or services offered on any third party site.

GIP RENATER reserves the right to modify the terms, conditions and mentions of this contract at any time. The User is therefore advised to regularly consult the latest version of the Conditions of Use available on the https://assistance.renater.fr site.

These conditions are concluded for an indefinite period of time as from the connection to the Site.

If any part of the GCUs should prove to be illegal, invalid or inapplicable, for whatever reason, the provisions in question shall be deemed to be unwritten, without calling into question the validity of the other provisions, which shall continue to apply to Users.
These GCUs are subject to French law.