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Extra Cover1
Extra Cover1
Provides loss or damage cover up to the specified value of your item (from $100 to $5,000).
International features and optional extras for business
Choose optional extras to help manage international parcel deliveries to your customers.
Add peace of mind to your international deliveries
Read about included features and optional extras when you pay for postage. You can pay for postage at your local Post Office, or online with a MyPost Business account (International Express and International Standard only).
Extra Cover1
Provides loss or damage cover up to the specified value of your item (from $100 to $5,000).
Signature on Delivery2
Captures the signature of the recipient on delivery. This service is free with International Courier and International Express.
Tracking3
You and your customers can stay updated on the progress of each parcel from lodgement to delivery with our free tracking service. Not available with International Economy.
If you’d like extra peace of mind when sending an item, you can add Extra Cover.1 It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.
Extra Cover costs $0 for the first $100 of cover and $4 for each subsequent $100 of cover (above $100 included cover) up to $5,000.
If you don’t purchase Extra Cover and your item is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We offer this for most items you send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.
Cover up to $5,000 is available for most international services except Economy Air letters and Economy Air parcels, which can have a maximum cover of up to $500.
Extra Cover isn’t available for:
Extra Cover is only available for eligible items. Learn about ineligible items.
Please note that if you’re a business or online retailer with an Australia Post parcel sending contract in place, your items are not eligible for Extra Cover – instead you can choose Transit Cover for loss or damage cover.
These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.
Find out how to lodge a claim for lost or damaged items carried by Australia Post.
With a signature on delivery, you'll know your parcel has arrived at its destination.
Check below for availability.
Service | Availability and price |
---|---|
Courier | Availability and price Included free |
Express | Availability and price Included free |
Standard | Availability and price Extra $5.50 |
Economy | Availability and price Extra $5.50 |
Stay updated on the progress of your parcel from lodgement to delivery with our free tracking notifications.
Track your delivery online and through email, and access SMS tracking updates with our International Courier, International Express and International Standard services.
Enter your tracking number via our website, or with the AusPost app.
With email and SMS notifications, we'll send you confirmation when your parcel is posted, when it arrives in the destination country, and when it's delivered.
Tracking is not available with our International Economy services.
Shipping a parcel within Australia?
Learn about domestic optional extras when shipping parcels to your customers within Australia.
Service conditions apply. See the Australia Post Terms & Conditions for details.
1 Additional charges apply. Extra Cover only available to certain countries. Cover restrictions may vary depending on country. For more information, check our International post guide.
2 Additional charges apply for some services. Signature on Delivery not available all countries. For more information, check our International post guide.
3 Tracking not available for all countries. For more information, check our International post guide.
Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as a team. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.