research-article

Learning from the Veg Box: Designing Unpredictability in Agency Delegation

Authors:

Jhim Kiel M. Verame,

Enrico Costanza,

Sarvapali D. Ramchurn,

Tom Rodden, and

Nicholas R. JenningsAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

Paper No.: 447, Pages 1 - 13

https://doi.org/10.1145/3173574.3174021

Published: 21 April 2018 Publication History

Abstract

The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semi-structured interviews and a two-week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people's diverse values, and their coordinative and creative practices.

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Cited By

Kamath PMorreale FBagaskara PWei YNanayakkara S(2024)Sound Designer-Generative AI Interactions: Towards Designing Creative Support Tools for Professional Sound DesignersProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642040(1-17)Online publication date: 11-May-2024
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Kim HLim Y(2023)Investigating How Users Design Everyday Intelligent Systems in UseProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596039(702-711)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596039
Pinski MAdam MBenlian A(2023)AI Knowledge: Improving AI Delegation through Human EnablementProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580794(1-17)Online publication date: 19-Apr-2023
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Index Terms

Learning from the Veg Box: Designing Unpredictability in Agency Delegation
1. Human-centered computing

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cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 ACM.

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Published: 21 April 2018

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Cited By

Kamath PMorreale FBagaskara PWei YNanayakkara S(2024)Sound Designer-Generative AI Interactions: Towards Designing Creative Support Tools for Professional Sound DesignersProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642040(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642040
Kim HLim Y(2023)Investigating How Users Design Everyday Intelligent Systems in UseProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596039(702-711)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596039
Pinski MAdam MBenlian A(2023)AI Knowledge: Improving AI Delegation through Human EnablementProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580794(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580794
Bennett DMetatla ORoudaut AMekler E(2023)How does HCI Understand Human Agency and Autonomy?Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580651(1-18)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580651
Berumen GFischer JBaumers M(2022)Data as a Resource for Designing Digitally Enhanced Consumer Packaged GoodsMultimodal Technologies and Interaction10.3390/mti61101016:11(101)Online publication date: 17-Nov-2022
https://doi.org/10.3390/mti6110101
Berumen GFischer JBaumers M(2022)Interactions of fast‐moving consumer goods in cooking: Insights from a quantitative ethnographic studyPackaging Technology and Science10.1002/pts.271036:4(265-279)Online publication date: 26-Dec-2022
https://doi.org/10.1002/pts.2710
Fuentes CPorcheron MFischer JCostanza EVerdezoto NHerskovic VZuckerman OTakayama LBrewster SFitzpatrick GCox AKostakos V(2019)New Directions for the IoTExtended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290607.3299000(1-8)Online publication date: 2-May-2019
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Fuentes CPorcheron MFischer JCostanza EMalilk ORamchurn SBrewster SFitzpatrick GCox AKostakos V(2019)Tracking the Consumption of Home EssentialsProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300869(1-13)Online publication date: 2-May-2019
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