Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory …

RA Rather - Journal of Destination Marketing & Management, 2021 - Elsevier
Applying protection motivation theory, the purpose of this study is to investigate the effects of
social media on customer brand engagement (CBE) and their consequent impact on co …

Customers' service-related engagement, experience, and behavioral intent: Moderating role of age

RA Rather, LD Hollebeek - Journal of Retailing and Consumer Services, 2021 - Elsevier
Though customer engagement (CE) and experience are important research priorities,
empirically derived insight into these concepts and their associations remains scarce. We …

Customer engagement and employee engagement: Systematic review and future directions

S Chandni, Z Rahman - The Service Industries Journal, 2020 - Taylor & Francis
An extensive literature review and analysis of 74 articles spanning over more than 11 years
and 39 journals has been carried out so as to present the current state of research in the …

Customer experience and engagement in tourism destinations: The experiential marketing perspective

RA Rather - Journal of Travel & Tourism Marketing, 2020 - Taylor & Francis
Tourism destinations are increasingly offering experiential services to promote the
development of their competitive advantage. This research investigates the effects of …

The impact of gamification adoption intention on brand awareness and loyalty in tourism: The mediating effect of customer engagement

M Abou-Shouk, M Soliman - Journal of Destination Marketing & …, 2021 - Elsevier
Gamification has been used by tourism organisations for marketing purposes to reinforce
customer engagement and to achieve brand awareness and loyalty. The current study …

[HTML][HTML] Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory

M Talwar, S Talwar, P Kaur, AKMN Islam… - Journal of Retailing and …, 2021 - Elsevier
Prior research has not systematically investigated the enablers and inhibitors in conjunction
to measure consumer behavior toward mobile wallets (m-wallets), focusing either on the …

Digital nomads' lifestyles and coworkation

E Chevtaeva, B Denizci-Guillet - Journal of Destination Marketing & …, 2021 - Elsevier
Digital nomadism has facilitated the development of new services and products. Coworking
spaces are emerging businesses in popular nomad destinations. Digital nomads are …

Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement

RA Rather, LD Hollebeek, T Vo‐Thanh… - Journal of Consumer …, 2022 - Wiley Online Library
While insight into consumer brand engagement, experience, and identification is rapidly
developing, little remains known regarding the association of these, and related, concepts …

An assessment of corporate social responsibility on customer company identification and loyalty in banking industry: a PLS-SEM analysis

A Raza, RA Rather, MK Iqbal… - Management Research …, 2020 - emerald.com
Purpose This paper aims to address the need for a more in-depth empirical investigation of
exploring the link between the adoption of corporate social responsibility (CSR) practices …

Exploring tourists' virtual reality-based brand engagement: A uses-and-gratifications perspective

RA Rather, LD Hollebeek… - Journal of Travel …, 2024 - journals.sagepub.com
Though prior research has addressed the role of virtual reality (VR) in tourism, the dynamics
and consequences characterizing tourists' VR-based brand engagement, which has grown …