Journal of Service Theory and Practice
Issue(s) available: 59 – From Volume: 25 Issue: 1, to Volume: 34 Issue: 5
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The edifying body: the role of embodied practices in the social production of servicescapes
Athinodoros ChronisThis research aims to explore and theorize the role of embodied practices – orchestrated by service providers – in the social production of servicescapes. It is claimed that the…
Employee performance under tension: the influence of employee creativity, paradox mindset, and psychological empowerment
Liem Viet Ngo, Duc Anh La, Jiraporn Surachartkumtonkun, Thu Ha Nguyen, Duc Thanh Vo, Minh-Thu Thi PhanFrontline employees frequently experience tension at work. Based on paradox theory, this study investigates why and when tension can result in positive performance outcomes and…
Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach
Subashini Ramakrishnan, Dilip S. Mutum, Myint Moe Chit, Meng Seng WongThis paper aims to examine the mediating role of occupational stress in addressing the missing link between organisational intelligence (OI) traits and digital government service…
Elevated emotions, elevated ideas: the CSR-employee creativity nexus in hospitality
Naveed Ahmad, Heesup Han, Minseo KimThe competitive nature of the hospitality industry necessitates continual adaptation and innovation. While standardization can stifle creativity, CSR has the potential to enhance…
Does actors' engagement with capacity-building training programs enable delivery of SDG-aligned public services? The case of senior public officials
Fara Azmat, Ahmed Shahriar Ferdous, Faisal Wali, Mohammad Badrul Muttakin, Mohammed Ziaul HaqueThis study examines whether engagement with Sustainable Development Goal (SDG)-focused specialized training programs enable senior public officials (focal actor) to collectively…
ISSN:
2055-6225Renamed from:
Managing Service Quality: An International JournalOnline date, start – end:
2015Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala