XM Knowledge Base
Topic: leadership
Vulnerability in the workplace: the key to authentic leadership
Many workplaces now encourage their employees to be vulnerable. As an aspect of ‘bringing your authentic self to work’ it can forge connections with other people and strengthen teams. But what is ...
By Laura Harding, Ruth D'Alessandro
25 customer service quotes to inspire your team
Take these 25 customer service quotes to your next meeting to help inspire you and your team to take your customer service program to the next level. Customer service is fundamental to delivering a...
By Qualtrics
Cultivating a culture of open communication
How to cultivate communication in the workplace To create a truly exceptional employee experience, you need to cultivate an environment where employees feel free to share and receive open and honest ...
By Lauren Rice
50 powerful leadership quotes to inspire your organization
In the spirit of leadership development, we gathered a few quotes about leadership from noteworthy leaders, helping us define what separates good leaders from great ones. Share these leadership quotes...
By Qualtrics
Five behaviors of purpose-driven leaders
Insights from conversations on the Breakthrough Builders podcast We recently had the chance to host several great leaders on the Breakthrough Builders podcast: Todd Kaplan, CMO at PepsiCo; Kim Male...
By Qualtrics
How to build and develop inclusive teams
Building and developing an inclusive team requires that all team members feel safe, valued and like they belong. Why are inclusive teams important? Recent studies have found that employees desire ...
By Farren Roper
How to keep employees safe in uncertain times
The COVID-19 pandemic has threatened our sense of safety like few events in modern history, and it has likewise highlighted a focus on health and safety in the workplace like never before. All em...
By Matt Evans
9 ways to be a more effective manager
As a manager, your job is to help your people thrive. Here are our tips for effectively listening to your employees’ needs and turning those insights into action. Managers play a formative role i...
By Qualtrics
Airbnb DEI Chief on 9 ways to create a culture of belonging
Discover practical ways to foster a culture of belonging that makes your people feel included, safe, and engaged. How do you create a culture where all employees are not only invited to share their...
By Farren Roper
