Need In-Person Support in NYC? Make an Appointment
The fastest way to get tech support is usually to search NYU ServiceLink or to call or email the IT Service Desk (details below). If in-person support in NYC is needed, book an appointment in advance to avoid a wait. Appointments are prioritized over walk-in visitors.

On this page: Self-Service Tech Support | About the NYU IT Service Desk | Contact the IT Service Desk in: New York | Abu Dhabi | Shanghai | Accra | Berlin | Buenos Aires | Florence | London | Los Angeles | Madrid | Paris | Prague | Sydney | Tel Aviv | Washington, DC

Self-Service Tech Support

Search the support articles in the ServiceLink Knowledge Base base to find answers to your tech questions.

About the NYU IT Service Desk

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Contact the IT Service Desk  

New York Campus

  • For help by telephone, NYU community members in New York can call 1-212-998-3333 to speak with IT Service Desk staff 24 hours a day, seven days a week. (On campus in New York, simply dial 8-3333.)
  • For help online, search NYU ServiceLink or submit your question (including as many details as possible) using the Get Help from NYU IT form (NetID and password required). A representative will respond to you by email within one business day.
  • In-person IT Service Desk support in NYC is available by appointment from Monday to Friday, 9:00am - 5:00pm ET (excluding University Holidays). The Service Desk will also accept unscheduled walk-ins at 10 Astor Place, 4th floor on a first-come-first served basis, but unscheduled visitors may need to wait in the elevator vestibule until a support agent is available. The use of masks is encouraged, but not required.

Abu Dhabi Campus

  • NYU community members at NYU Abu Dhabi can contact the IT Service Desk 24 hours a day, seven days a week by sending email to nyuad.it@nyu.edu or by calling 971-2-628-8888 (or simply 8-8888 from on-campus phones).
  • NYU Abu Dhabi IT Support Center walk-in assistance is available on the ground floor of the Campus Center (C2) building. Check the NYU Abu Dhabi Intranet for current hours (login required).
  • The Center for Academic Technology (CAT) is the one-stop-shop where NYU Abu Dhabi students, faculty, and staff can receive help with their academic technology needs. For service details, please visit the CAT website or email nyuad.academictech@nyu.edu.

Shanghai Campus

  • NYU community members at NYU Shanghai can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to shanghai.it.help@nyu.edu, or by calling 9-5555 (from on-campus phones) or 86-21-20595555 (from off-campus phones).
  • For help online, search the ServiceLink knowledge base.
  • In-person assistance is also available at the Walk-in Support Center (see website for location and hours).
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NYU Global Academic Centers

Accra  

  • For help by telephone, call 1-212-998-3333 to speak with IT Service Desk staff 24 hours a day, seven days a week.
  • For help online, search the ServiceLink knowledge base, or submit your question (including as many details as possible) using the contact form or by sending email to AskIT@nyu.edu. A representative will respond to the email address you supply within one business day.

Berlin

NYU community members at NYU Berlin can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 49-30-290291-333 (or simply 9-1333 from on-campus phones).

Buenos Aires

NYU community members at NYU Buenos Aires can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 4828-5233 (or simply 833 from on-campus phones).

Florence

NYU community members at NYU Florence can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 39-055-5007-777 (or simply 0-7777 from on-campus phones).

London

NYU community members at NYU London can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to nyul.it.help@nyu.edu, or by calling 020-7907-3333 (or simply 7-3333 from on-campus phones).  

Los Angeles

NYU community members at NYU Los Angeles can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, sending email to AskIT@nyu.edu, or by calling 1-212-998-3333.

Madrid

NYU community members at NYU Madrid can contact the IT Service Desk by submitting a question (including as many details as possible) by sending email to AskIT@nyu.edu or by calling 34-91-904-42-63 (or simply 4-4263 from on-campus phones). 

Paris

NYU community members at NYU Paris can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 01-53-73-28-33 (or 3-2833 from on-campus phones).

Prague

NYU community members at NYU Prague can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 420-2-20-311-433 (or 1-1433 from on-campus phones).

Sydney

NYU community members at NYU Sydney can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, or by sending email to AskIT@nyu.edu.

Tel Aviv

NYU community members at NYU Tel Aviv can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 972-3-715-9733 (or 5-9733 from on-campus phones).

Washington, DC

NYU community members at NYU Washington, DC can contact the IT Service Desk by submitting a question (including as many details as possible) using the ServiceLink contact form, by sending email to AskIT@nyu.edu, or by calling 202-654-8333 (or 4-8333 from on-campus phones).