Tourism, technology and ICT: a critical review of affordances and concessions

S Gössling - Journal of Sustainable Tourism, 2021 - Taylor & Francis
The digital information age has changed global tourism in profound ways. Information and
Communication Technologies (ICT) are pervasive, and they have become inextricably …

Sustainable tourism indicators: what's new within the smart city/destination approach?

JA Ivars-Baidal, JF Vera-Rebollo… - Journal of …, 2023 - Taylor & Francis
Indicators are a fundamental tool for destinations in their progress towards a more
sustainable tourism development. However, the lack of real progress and the accelerated …

[HTML][HTML] Smart tourism: foundations and developments

U Gretzel, M Sigala, Z Xiang, C Koo - Electronic markets, 2015 - Springer
Smart tourism is a new buzzword applied to describe the increasing reliance of tourism
destinations, their industries and their tourists on emerging forms of ICT that allow for …

Technological disruptions in services: lessons from tourism and hospitality

D Buhalis, T Harwood, V Bogicevic, G Viglia… - Journal of service …, 2019 - emerald.com
Purpose Technological disruptions such as the Internet of Things and autonomous devices,
enhanced analytical capabilities (artificial intelligence) and rich media (virtual and …

Conceptual foundations for understanding smart tourism ecosystems

U Gretzel, H Werthner, C Koo, C Lamsfus - Computers in Human Behavior, 2015 - Elsevier
Using digital ecosystems and smart business networks as conceptual building blocks, this
paper defines, describes and illustrates the idea of a smart tourism ecosystem (STE). It …

[BOOK][B] Tourism, tourists and society

R Sharpley - 2018 - taylorfrancis.com
Tourism, Tourists and Society provides a broad introduction to the inter-relationship between
tourism and society, making complex sociological concepts and themes accessible to …

Technology, ICT and tourism: from big data to the big picture

S Gössling - Journal of Sustainable Tourism, 2020 - Taylor & Francis
The past years have seen an unprecedented growth in the ICT economy that has
fundamentally altered business models and consumer cultures. Many of the changes this …

Smart destinations and the evolution of ICTs: a new scenario for destination management?

JA Ivars-Baidal, MA Celdrán-Bernabeu… - Current Issues in …, 2019 - Taylor & Francis
The impact of information and communication technologies (ICTs) on tourism and their
foreseeable future evolution seem to be shaping a new scenario for destination …

Towards a conceptualisation of smart tourists and their role within the smart destination scenario

F Femenia-Serra, B Neuhofer… - The Service Industries …, 2019 - Taylor & Francis
ABSTRACT 'Smart tourism'and 'smart destinations' have been gaining attention as new
frameworks within which to understand the impact the latest information and communication …

Sharing tourism experiences in social media: A literature review and a set of suggested business strategies

MD Sotiriadis - International Journal of Contemporary Hospitality …, 2017 - emerald.com
Purpose The purpose of this paper is twofold: to perform a synthesis of academic research
published between 2009 and 2016 regarding the changes in tourism consumer behavior …