OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Posted on June 25, 2024 at 3:26 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.

Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.

App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

Email Delivery Delays

Posted on June 25, 2024 at 3:05 pm by nlee

We are experiencing some delays in email delivery and are working to resolve them.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[Completed]Network Maintenance – HBOI campus on Saturday, June 15th from 9:00 p.m. until 11:00 p.m.

Posted on June 14, 2024 at 3:24 pm by greg

OIT will be performing network maintenance affecting the HBOI campus from 9:00 p.m. until 11:00 p.m. on Saturday June 15th. During this maintenance, disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

[RESOLVED] Banner Admin Issues

Posted on June 14, 2024 at 12:02 pm by nbaran1

Banner Administrative Pages are available and the issue has been resolved.

We are currently experiencing issues with Banner Admin. Our team is currently working to restore the service. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems

Banner Admin Issues

Posted on June 14, 2024 at 9:27 am by nbaran1

We are currently experiencing issues with Banner Admin. Our team is currently working to restore the service. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems

[RESOLVED] Identity Management System Outage

Posted on June 12, 2024 at 2:31 pm by ann

UPDATE: The Identity Management System and the related services have been restored and everything is working as intended.

*************************************************************

We are experiencing a service outage with our Identity Management System. Our team is currently working to restore the service. As a result of the outage, password resets are not working and new accounts will not be provisioned until the service has been restored. We apologize for the inconvenience this may cause.

We will post updates as they become available.

Posted in Systems

[RESOLVED] – Canvas Error

Posted on June 12, 2024 at 1:46 pm by jloiacon

Users may experience an error “This website is under heavy load.” in Canvas. Canvas support is currently working on a fix for the issue. You can go to https://status.instructure.com for the most recent information.

Posted in Canvas / LMS

OIT Systems Maintenance, June 12, 13, & 15 from 12:01 AM to 7:00 AM

Posted on June 11, 2024 at 4:54 pm by ann

Office of Information Technology will be performing systems maintenance and updates on June 12, 13, and 15 from 12:01 AM to 7:00 AM during OIT maintenance window. The following systems will be specifically impacted:

Disable Microsoft Recall Features on University Owned Devices
Description of change: OIT will be implementing proactive changes on Wednesday June 12th to disable Microsoft Copilot+ Recall features on newer systems in order to protect sensitive university and personal information.
Downtime window start: 06/12/2024 8:00 AM
Downtime window end: 06/12/2024 8:00 AM
Affected services: No end user services are impacted by this change
End-user impact: There should be no end user impact at the time the changes are applied. When Copilot+ systems are released at the end of the month, such systems will have the Recall feature disabled when joined to AD or Enrolled in Intune.

Data Center Storage Upgrade (Netapp Production Cluster)
Description of change: OIT will perform software upgrades to the Netapp Production Cluster
Downtime window start: 06/13/2024 12:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: No downtime is expected, but there is a potential to affect all services dependent on NetApp storage, including major ones like:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapps
Edocs
Papercut
End-user impact: No downtime is expected but there is a potential to affect all services dependent on NetApp storage (see list above).

Process for loading post-secondary schools after admission apps have been loaded
Description of change: OIT will apply some changes to allow loading of schools after admission apps have been loaded. Also, some changes will be made for loading post-secondary schools. In addition, self-reported degree dates for post-secondary schools will no longer be loaded and a filter will be added to prevent loading fau school records into the transfer school table.
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact during the change.

Loading Corporate Attribute From Slate To Banner For Corporate Apps
Description of change: OIT is applying updates to Banner
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Network Maintenance – HBOI
Description of change: OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m on Sunday June 9th. During this time, connectivity to services at HBOI and connectivity from HBOI to the internet will be disrupted for periods of time during the maintenance window.
Downtime window start: 06/15/2024 9:00 PM
Downtime window end: 06/15/2024 11:00 PM
Affected services: Access to the Internet and services located at HBOI will be down for HBOI during this switchover.
End-user impact: HBOI will lose connectivity during this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[CANCELLED]Network Maintenance – HBOI campus on Sunday, June 9 from 12:00 a.m. until 2:00 a.m.

Posted on June 7, 2024 at 4:00 pm by greg

OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m. on Sunday June 9th. During this maintenance, disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

Posted on June 6, 2024 at 6:48 am by ken

All network maintenance scheduled for June 6 has been completed.

Posted in Banner and Admin Systems, Network and Telecom, Systems